NHS bosses tell GPs they must offer patients face-to-face appointments

GP practices must make sure patients can get face-to-face appointments when they need them, NHS bosses have said.

Amid growing fears about a second wave of coronavirus, NHS England has written to all GP practices to warn that in-person appointments must continue to be on offer where necessary, in addition to video and phone consultations.

Family doctors were previously warned by NHS England boss Simon Stephens that failing to offer face-to-face check-ups would mean they were in breach of their contract.

NHS bosses are concerned that patients with non-Covid ailments are shunning medical treatment due to fears of catching the virus or overwhelming the NHS.

Older and vulnerable patients may be struggling to access virtual appointments, leading them to miss out on vital care.

A survey by YouGov last month found 53% of people had struggled to book GP appointments - either in person or over the phone - since the pandemic struck.

Nikki Kanani Medical Director of Primary Care for NHS England, said: “The last few months has seen general practice playing a vital role in the fight against coronavirus, adapting quickly to significantly increase the availability of video and phone consultations and offer safe face to face care when needed.

“While many people, particularly those most vulnerable to Covid-19 want the convenience of a consultation over the phone or video, the NHS has been and will continue to offer face to face appointments and I would urge anyone who feels they need medical support to come forward so they can get the care, support and advice they need – the NHS is here for you.”

Patients will still need to call ahead or visit their GP’s website to book an appointment before attending in person.